Abstract

Though an increasingly more common occurrence, digital mobile applications are not typically particularly accessible for people with visual impairment. This study investigates the difficulties and consequences faced by developers and visually impaired users when implementing and using accessibility features as well as highlighting the principal considerations when doing so. The thesis employs the two complementary theoretical frameworks Universal Design Theory (UDT) and Critical Disability Theory (CDT) to both capture the functional and social dimensions of accessibility within digital mobile applications.

The thesis highlights a knowledge gap among developers and companies, which over time can lead to an accruement of accessibility tech debt and poor design choices. The significance of education and prioritization cannot be overstated, no matter the managerial level. When developing inclusive mobile applications that cater to a wide range of users, it is essential to reframe accessibility features as an investment rather than a cost. A deeper comprehension of the social structures that contribute to disabled people being excluded from the use of digital applications can be achieved in part by incorporating Critical Disability Theory into decision-making processes. This thesis illustrates how drawing inspiration from both UDT and CDT while prioritizing accessibility throughout whole companies can make it possible to create truly inclusive mobile applications.