Abstract

This thesis investigates the need and possibilities with digitalisation of regulatory
reports in the central heating sector. The prerequisites for an automated solution for generating
digital reports are investigated for the central heating producer Värmevärden with focus on two
reports on environmental exhaust data sent to Naturvårdsverket. The processes from raw data
to completed report at Värmevärden as well as the processes and final use of the data at
Naturvårdsverket are studied in an interview study. The study also covered
digitalisation projects within the organisations and an assessment of their digital maturity in relation
to these processes was made. Findings of the study concludes that an automated solution for
generating digital reports would suffer from risks of being sub-optimal due to the lower level of
digital maturity of Värmevärden. Värmevärdens constraining digital heritage needs to be
modernised in order to obtain most possible benefit from other digitalisation projects. The digital
maturity level of Naturvårdsverket was found to be high, with the consequence that digitalisation
initiatives are likely to be successful.